Legal

Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy ("Policy") applies to services provided by TruelyCrack ("we", "us", or "TruelyCrack") and our website, product pages, or web applications, or other digital products (collectively, the "Services"). This Policy explains what information we collect from users ("you") and how we use it. By using our Services, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

Information You Provide to Us

  • Account Information: When you create an account, we collect information such as your name, email address, profile picture, and authentication credentials.
  • Payment Information: If you make a purchase, our third-party payment processors (e.g., Razorpay) collect your billing details. We do not store your full credit card information.
  • Live Session Data: While you are in an active session, we process audio for live transcription and screenshots so our AI assistant can respond. We do not store this audio: it streams directly to our transcription provider and is discarded once transcribed. Screenshots are sent to our AI provider to generate that one response and are deleted immediately after, both on your device and from the provider.
  • Session Summaries: On eligible plans, when a session ends we generate an AI summary of it — such as the questions asked, your answers, and any coding problems covered — and store it so the assistant can recall context from a previous session with the same employer. This summary is retained until you ask us to delete it; see Your Rights below.
  • Other Customer Data: Other content you submit or upload while using our Services, such as pasted text or support attachments.
  • Communications: Information you provide when contacting support or participating in surveys, including any screen recordings or diagnostic details you choose to share when reporting a technical issue or requesting a refund under our Refund Policy.

Information We Collect Automatically

  • Log Data: IP address, browser type, date/time of access, and interaction history.
  • Usage Data: Features used, content viewed, and device information (OS, version).
  • Analytics: We use cookies and analytics tools to understand user behavior and improve our Services.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our Services.
  • To process transactions and send related information, such as confirmations and invoices.
  • To communicate with you about updates, security alerts, and support messages.
  • To monitor and analyze trends, usage, and activities in connection with our Services.
  • On eligible plans, to generate and store a session summary so the assistant can recall context from a previous session with the same employer.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • To investigate a reported bug or refund request, including reviewing any screen recording you submit solely to confirm the issue you reported.
  • To comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, hosting, and analytics, and with our AI and transcription providers, who receive your session audio and screenshots only to generate live transcripts and assistant responses in real time.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is ever completely secure, so we cannot guarantee its absolute security. You are responsible for keeping your account password confidential.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing the personal information we hold about you.
  • Requesting that we correct or update your information.
  • Requesting deletion of your personal information.
  • Opting out of marketing communications.

To exercise these rights, please contact us at support@truelycrack.com.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@truelycrack.com