Refund Policy

1. How Purchases Work

Plans, top-up packs, and interview packs are one-time purchases, not recurring subscriptions. There is nothing to cancel, because nothing renews or bills you again on its own.

• Immediate access: Once a purchase completes, the usage time is added to your account right away.
• Minutes, in plain terms: As a general guide, one interview's worth of usage is about 30 minutes, and two interviews' worth is about 60 minutes. Use this as a rough yardstick when deciding how much usage to buy.
• Clear before you pay: Every plan, top-up, and interview pack shows the exact amount of usage time included before you check out, and again on the payment screen. Please review this carefully, as purchasing the wrong plan or pack size is not grounds for a refund.
• No automatic charges: We never automatically renew a plan or charge you again when your usage runs out. When your time is used up, you simply choose whether to buy more — nothing happens on our end without your action.

2. Before You Purchase

Because purchases are final, we strongly encourage you to confirm TruelyCrack is the right fit before buying:

• Use the Free plan: Every account starts on the Free plan, so you can evaluate the AI assistant before spending anything.
• Test compatibility: Confirm the app runs well with your operating system (macOS or Windows) and hardware.
• Check the features: Make sure what's included matches your interview needs.

Outside of the exception described in Section 3, we do not issue refunds for a change of mind, buying the wrong plan or pack, or general dissatisfaction. If you have any questions before purchasing, contact our support team first at support@truelycrack.com.

3. Refunds for a Verified Product Issue

We make one exception to our no-refund policy: if a genuine bug in TruelyCrack made the product unusable for its intended purpose during your interview or practice session, we will review your case for a refund.

To qualify, please send us:

• A screen recording showing the issue as it happened, clearly demonstrating that the application failed to work as intended.
• Your account and order details, so we can match the report to the purchase in question.

Send this to support@truelycrack.com as soon as possible after the issue occurs. Our team will investigate, and if the recording confirms the product was at fault, we will refund the affected purchase. Reports that only describe the issue without supporting proof, or that result from an unsupported setup, a connectivity problem, or being flagged by a third-party application, are not covered by this exception.

Screen recordings submitted for a refund review are used only to investigate the report and are handled as described in our Privacy Policy.

4. Support & Assistance

Beyond the refund exception above, our support team is here to help you get the most out of TruelyCrack:

• Technical issues: Troubleshooting installation, connection, or performance problems.
• Usage guidance: Helping you understand how to best leverage our AI features for your interviews.
• Account management: Assisting with account-related inquiries.

Reach us at support@truelycrack.com, and we will work with you to resolve the issue.